If you have purchased digital copies of photographs from us aboard one of Cruise Whitsundays Great Barrier Reef Adventure vessels and you are having difficulty opening them, please view the advice below.

You can contact us to arrange new copies of your photographs if the suggested fixes below do not solve your issues.

How to view your photographs

On a Windows Computer

  1. Open the My Computer window (Windows File Explorer). Depending on the version of Windows you use, you can do this one of the following ways:
    • Windows XP, Vista and Windows 7: Double-click the "My Computer" icon on your computer desktop, or click the Start Menu and then click "Computer" from the Start Menu.
    • Windows XP, Vista, 7, 8, 8.1: If your computer has a keyboard (i.e. it's not a touchscreen-only tablet), then you can hold the Windows key (next to the CTRL key) while you press E. 
    • Windows 8 and 8.1 on tablets: Press the Windows button on your tablet to show the Start screen. Type computer into the search box. A result called "This PC" or "Computer" will appear. Click it to open the file explorer. From the computer's desktop you may also try clicking the folder icon on your computer's task bar (usually next to the Internet Explorer "e" icon).
  2. Insert the USB disk that we supplied to you into one of your computer's USB ports.
  3. After a brief (usually 1 - 30 second) delay, the disk will appear in the list of drives in the "Computer" window. Double click the new drive (usually D, or E drive on most computers) to show the list of photos on the disk. On some computers a small window will appear automatically with a list of possible actions. If in doubt, choose "Open Folder to view files".
  4. Double click any of the photos in the list. There is also a "Read Me" text file with more information, which you can open by double-clicking.

On an Apple Mac computer

  1. Insert the USB disk that we supplied to you into one of your computer's USB ports.
  2. After a brief (usually 1 - 10 second) delay, an icon will appear on your desktop. Double clicking this icon will display a list of your photographs in the Mac "Finder".
  3. Double click any of the filenames in the list and the photograph will display. Additionally, there is a Read Me text file with more information, which you can view by double-clicking.

My USB Disk Does not Detect

If, after inserting the USB disk and waiting for one to two minutes, it does not appear on the Mac desktop, or in the Windows "My Computer" window, then we recommend you try a different USB port on your computer.

If your disk also fails to appear after plugging it into various USB ports on your computer, then we recommend trying the disk in another computer. Please wait at least one minute each time, and (on windows) watch the bottom right corner of the screen closely for any signs of activity (messages about installing drivers etc).

If the disk fails to display on the Mac desktop, or Windows "my computer" window on multiple computers, then please contact us on photography@reefsafari.com for further assistance. Please note down any error messages you see while trying the disk in various computers and include them in your email.

My disk detects, but I cannot open the photos

If your disk does appear on the Mac desktop, or Windows "my computer" window, but nothing happens (or you see an error) when you double click a photo in the file list, then we recommend you try the disk in a different computer.

If you see the same error message on multiple computers when attempting to open your photos, then there may be a problem with the files on the disk. Please contact photography@reefsafari.com for more assistance.

If your photos open successfully on another computer, and you are seeing an error message when you double-click the photos on your own computer, then the problem is either a misconfiguration with your JPEG photo viewing software, or that you have uninstalled software necessary to open images.

On Windows 7 and 8 you can correct this by opening the computer Control Panel, choosing "Programs", then "Default Programs" and then "Set Default Programs". Find "Windows Photo Viewer" in the list of programs, highlight it, and then choose "Set this program as default". For more control over what types of files Windows Photo Viewer will open, you can use the "Choose defaults for this program" option.